- Answer customer questions in real-time
- Engage with visitors, deliver real-time support to customers
- Select your audience
- Provide direct chat to a specified target
- Filter your audience by country and provide better customer service by engaging with your customers and website visitors using the right language and tone.
- Accessible from anywhere
- Chat from within any module
- Keep conversation with your customers in Odoo to allow multitasking when looking for important information in the back end. Access all information the same time the conversation window is open so you can give accurate and precise answers.
- Improve your level of service
- Make sure to keep customers satisfied
- Gather customer feedback to improve the quality of your service with a simple rating tool for live chat sessions. Customers simply have to rate the conversation after their questions have been answered.
- Answer more quickly with templates
- Use pre-written answers to be faster
- Spend less time on frequent questions by using canned responses. Customize answers and add as many shortcuts as you like.
- Chat with visitors
- Personalize window behavior
- Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long.
- Create custom welcome messages
- Configure automatic welcome messages for each channel and personalize the button’s layout.
- Answer from everywhere
- Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation.
- Smileys
- Add a personalized human touch to your communication with fun smileys.
- Create canned responses
- Create shortcuts to use pre-written template answers for common questions.
- Chat in groups
- Add multiple users to a conversation to make a group chat.
- Color picker
- Customize the design of your Live Chat window.
- Custom channels
- Customize per country
- Create multiple channels to adapt to different languages.
- Define a responsible agent
- Add agents to each channel to easily divide customer queries between your employees.
- Service Level
- Conversation rating
- Get a clear idea of your service level with a simple evaluation system at the end of a conversation.
- Chat history
- Review the answers and reactions from customers and employees to learn and improve the way you answer.